Excellent Feedback on our Support Team in Recent Customer Survey

Apr 23, 2019

We recently undertook a customer service survey to get an insight into how we are helping our customers use Rapport3 to its best potential.

We were pleased with the support team satisfaction and resolution results, with 89% being very positive or somewhat positive of our technical support.

Overall, how would you rate the quality of your technical support experience?

100% of respondents felt the support team understood their problem, which is a brilliant result!

How well did we understand your question or problem?

Accessibility to our support team is one of our strongest attributes, shown clearly by these survey results.

How often do you have to wait on hold when calling technical support at Cubic Interactive?

We are also pleased with results about the post-call action and solution time.

How much time did it take us to address your questions and concerns?

Don't hesitate to get in touch with our team to find out more on Rapport3 and how it could help your business!

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