The COVID-19 pandemic is an extremely uncertain and ever-developing situation, so we want our customers to know we are prepared. Whether you're a new Rapport3 user or have been using Rapport for many years, we want you to know that Cubic Interactive has extensive plans in place to ensure Rapport3 and Gekko remain up and running and we remain able to offer help and support for both products. 

The team here at Cubic Interactive have taken the decision to work from home as of Wednesday the 18th March until further notice, to ensure the protection and safety of our teams and that of our clients. This is in line with the Government’s request for all those who can work from home to do so. We will be temporarily suspending all client site visits until more information becomes available from the health authorities.

A Few Key Points

• Rapport3 and Gekko are fully hosted on cloud servers based in the UK; both products use Microsoft Azure for all live actions (e.g Websites and databases) and RackSpace UK for deep archive. Both hosting providers have their own extensive BCPs.

• At Cubic Interactive, many of our team are already well used to remote working and working from home and all have business provided devices. In recent months we have purchased additional mobile equipment to ensure the remaining members of the team are set up to work remotely.

• Cubic Interactive's telephony system is already set up for immediate re-direction should we need to activate this so we will always be contactable by telephone. We are also available for remote meetings through Microsoft Teams, Slack, Zoom and Teamviewer should these be required.

• Our help desk and email support channels are our preferred methods of contact for day-to-day support issues as these allow us to prioritise questions and issues. So if contacting us, please use the usual support email address, our support portal, or via the phone. We do kindly request that email/ticket logging is used in the first instance for day-to-day support queries to allow the team to collaborate and reply quickly to you.

• Remote support sessions will continue to be available through Teamviewer, Microsoft Teams, Slack, and Zoom should any of these be needed, available 9am-7pm Mon-Fri.